SHA Statement on System Downtime Affecting Online Services
SHA Statement On System Downtime Affecting Digital Health Agency's services which include registration, SMS verificaton code sending,etc )
This is to formally notify you of a service interruption and downtime affecting the Digital Health Agency's services, which are critical to the Social Health Authority (SHA) operations. We have received notification from our service provider, Digital Health Agency indicating a major incident leading to significant system unavailability.
Following a critical system failure on 1st March 2026, the SHA digital platform has experienced a downtime. This outage has interrupted essential healthcare service delivery across contracted healthcare facilities, specifically affecting pre-authorization processes.
We understand the critical nature of these services for your daily operations and patient care, and we sincerely apologize for the significant inconvenience and disruption this is causing.
Our technical teams, in close collaboration with the Digital Health Agency, are fully mobilized and working with the highest urgency to identify the root cause and restore full functionality as quickly as possible.
We greatly appreciate your patience and understanding during this challenging period. We are committed to resolving this issue urgently. Regular updates will be shared with you until full, reliable service restoration is achieved.
Thank you for your cooperation.
Dr Mercy Mwangangi, CBS
CHIEF EXECUTIVE OFFICER