Madison Insurance Statement on Suspension of Medical Cover for Nairobi Hospital

Your health and wellbeing remain at the center of everything we do. We are committed to ensuring that you continue to enjoy access to quality healthcare at costs that are fair, transparent, and sustainable.

Recently, The Nairobi Hospital announced a significant upward revision of its service charges. While we respect the hospital's dedication to delivering excellent care, the magnitude of these increases is, in our assessment, not sustainable and could result in much higher healthcare costs for our members in the long term.

To protect the value of your cover, we engaged The Nairobi Hospital in open and constructive discussions to agree on a fair, sustainable pricing model that balances quality and affordability. Despite genuine efforts on both sides, we were unfortunately unable to reach terms that safeguard our members' best interests at this time.

As a result, effective Wednesday, 13th August 2025, The Nairobi Hospital will be temporarily suspended from our network, and its services will not be covered directly. Your cover remains active, with access to over 1,200 accredited facilities nationwide.

For help finding an alternative provider, call 0709 922 555 or +254 20 2864555.

We remain committed to pursuing further discussions with The Nairobi Hospital in the hope of reaching a fair and sustainable agreement that will allow us to reinstate access for our members.

We sincerely appreciate your trust and understanding as we take these necessary steps to protect both the quality of your care and the long-term sustainability of your medical benefits.

Yours faithfully,

Madison General Insurance Kenya

SAMUEL CHEGE
MANAGING DIRECTOR