Tala Loan Declares Redundancies

The tremendous growth and success Tala has undergone over the past decade is a result of the extraordinary people who show up every day and give their very best to ensure we deliver our promises to Kenyans.

Tala's high loan repayment rates of above ninety-five percent (95%) necessitated some changes to our customer operations department. With Tala customers successfully choosing and managing their own loan repayments timelines according to their income cycles, twenty-eight (28) positions in the customer operations team were declared redundant. This represents less than 3% of Tala's workforce, and Tala shall redirect these resources towards market expansion and product development.

We recognize transitions like this impact our employees, and we are committed to supporting them through this process with dignity. Our focus remains on creating an inclusive environment that allows employees to do their best work, and we will continue to invest in innovation and technology to enhance access to affordable financial services to the Kenyan majority.